Products are eligible for return only if they are defective, damaged, or incorrect upon delivery.
Items must be returned in their original packaging, unused, and with all accessories included.
Returns must be initiated within 48 hours of delivery.
Non-Returnable Items
Products damaged due to customer negligence.
Software, digital downloads, and opened consumable items.
Items not purchased directly from iReach Systems Limited.
Return Process
Customers must contact iReach Customer Support within 48 hours of receiving the item to initiate a return.
Proof of purchase and evidence of defect or damage (e.g., photos or videos) must be provided.
The item must be shipped back to iReach at the customer’s expense unless otherwise agreed.
Inspection and Approval
Returned items will be inspected upon receipt.
iReach reserves the right to decline returns if the product does not meet the return criteria.
Refund Policy
Refunds are processed only after the returned item has been inspected and approved.
Refunds will be issued via the original payment method within 7–14 business days of approval.
Shipping fees and other charges are non-refundable.
Exchange Policy
Approved returns may be exchanged for the same product or store credit. Exchanges are subject to stock availability.
Warranty Claims
Products under warranty will be repaired or replaced in accordance with the manufacturer’s terms. Warranty does not cover damage caused by misuse or unauthorized repairs.
Final Decision
iReach Systems Limited reserves the right to make the final decision on all returns and refunds.
By purchasing from iReach Systems Limited, customers agree to abide by these terms. For assistance, contact Customer Support. customerservice@ireach.africa or call 0706671979
