You can place an order through our website, mobile app, or by contacting our customer service directly.
What payment methods do you accept?
We accept bank transfers, online payments, POS transactions, and Payment on Delivery (POD) for select locations.
Is instalment payment available?
Yes, we offer instalment payment plans through third-party financing partners like EasyBuy, Sentinel, Baines Credit and Credit Direct.
How long does delivery take?
Delivery within Lagos takes 1–3 business days, outside Lagos 3–7 business days, and international delivery 7–21 business days.
Do you offer same-day delivery?
Same-day delivery is available within Lagos for orders placed before 12:00 PM, subject to availability.
What are the delivery fees?
Delivery fees vary based on the location and size of the package. Fees will be communicated at the time of purchase.
Can I return a product if I’m not satisfied?
Returns are accepted only for defective, damaged, or incorrect items. Items must be returned in their original condition within 48 hours of delivery.
How long does it take to process a refund?
Refunds are processed within 7–14 business days after the returned item has been inspected and approved.
Are shipping fees refundable?
No, shipping fees are non-refundable.
Do your products come with a warranty?
Yes, all products come with a manufacturer’s warranty. The duration and terms vary by product.
What does the warranty cover?
The warranty covers manufacturing defects but does not include damage caused by misuse or unauthorized repairs.
How can I become a logistics partner with iReach?
Submit your company profile, service terms, and pricing for evaluation. Ensure you meet the requirements, including legal registration, operational capacity, and insurance coverage.
How can I contact iReach for support?
You can reach us via: • Email: info@ireach.africa • Phone:07066719799 • Website:www.ireach.ng
What are your business hours?
We operate Monday to Friday, 8:00 AM– 6:00 PM, and Saturday, 9:00 AM– 6:00 PM.
